Returns

Returns & Refunds Policy

Below written is our Returns & Cancellations policy, in case you do not fall immediately in love with your order.

Orders once shipped, cannot be cancelled. In such case that you want to cancel your order, please send us an email on info@gulaal.in or WhatsApp us on +91 9910034917 within 24 hours of placing the order.

MADE ON ORDER DESIGNS ARE NOT ELIGIBLE FOR CANCELLATION OR RETURN OR EXCHANGE.

Strictly No Returns or Exchanges

Due to the nature of our handcrafted jewelry and hygiene concerns, we do not accept returns or exchanges unless the product received is damaged in transit.

If You Received a Damaged Product

We’re deeply committed to quality and ensure each piece is thoroughly inspected. However, in the rare case that you receive a damaged product, please follow these steps:

Steps to Raise a Return Request:

  • Email us at info@gulaal.in within 24 hours of delivery.
  • Share clear photos and a video showing:
           - The unboxing process.   
           - The damaged area of the product.
  • Our Gulaal Care Team will review the evidence and respond within 2 working days.

Important: Requests raised after 24 hours of delivery or without valid visual proof will not be eligible for return or refund.

Return Approval Process

  • Once your return request is approved, you’ll receive:
  1. An email confirmation
  2. A return shipping label
  3. Further instructions for sending the item back

Refunds

  • Refunds are processed only after the returned item is received, inspected, and passes our quality check.
  • You can choose:
  1. A full refund to your original payment method, OR
  2. A store credit in your Gulaal account for future purchases

Note: Gulaal Jewels reserves the right to deny a return or refund if the item fails the quality check or does not meet our return eligibility.

All return and refund decisions are at the sole discretion of Gulaal Jewels. Our aim is to provide exceptional service while protecting the authenticity and integrity of our handcrafted jewelry.

For any other questions or clarifications, please reach out to the Gulaal Care team at info@gulaal.in.