We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out for delivery.
In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.
All transactions are processed in Indian Rupees
We are available for you 10 am to 7 pm Indian Standard Time (IST) Monday to Saturday. If you need to contact us outside our business hours, please email Gulaal care at email@example.com and we will respond as soon as possible.
Customer Service Policy
Gulaal is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 4-15 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a back order or a full refund, as the case maybe.
After sales maintenance
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
This website is expressly operated by Gulaal. Unless otherwise noted, all design and content featured on www.gulaal.in - including but not limited to photographs, brand logo and illustrations belong solely to Gulaal. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.
Limitation of Liability
Given the unpredictability of technology and the online environment, We do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Gulaal shall not be liable for damages of any kind related to your use of or inability to access this website
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.gulaal.in may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.gulaal.in is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Gulaal shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Gulaal shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Gulaal shall issue a credit to your credit card account in the same amount.
Availability, Product Information, Pricing & Colors
At Gulaal, we go out of our way to give you the kind of distinctive handcrafted merchandise you deserve. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock can not and will not be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.gulaal.in is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.gulaal.in products displayed on the website are available while the supplies last.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor/screen discrepancies, we cannot guarantee that your display of color will be fully accurate with the actual product.
You agree to indemnify, defend, and hold harmless Gulaal, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Although we will make every effort to respond quickly to applicable email messages, Gulaal is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
We may collect the following information:
2. Contact information including email address
3. Demographic information such as postcode, preferences and interests
4. Other information relevant to customer surveys and/or offers.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The domain gulaal.in is registered with us for the current year 2018-19.