Shipping & Returns

Shipping & Returns Policy – Gulaal Jewels

Shipping Policy

Domestic Shipping (India)

  • Free Shipping on all prepaid orders above ₹1,000.
  • Orders below ₹1,000 will attract a flat ₹100 shipping fee.
  • We dispatch all orders from our warehouse in Noida, NCR, and ship across India using Blue Dart as our primary logistics partner. For pincodes not serviceable by Blue Dart, we use the most reliable alternative courier based on service availability.

Estimated Delivery Timelines(READY TO SHIP):

  • Delhi NCR: 2–4 working days
  • Metro Cities: 3–7 working days
  • North India: 3–7 working days
  • Rest of India: 3–10 working days

Note: All deliveries are subject to force majeure conditions, including natural calamities, strikes, or disruptions beyond our control.

Estimated Delivery Timelines(MADE ON ORDER):

  • Delhi NCR: 2–4 working days + Manufacturing time of 20-30 working days.
  • Metro Cities: 3–7 working days+ Manufacturing time of 20-30 working days
  • North India: 3–7 working days+ Manufacturing time of 20-30 working days
  • Rest of India: 3–10 working days+ Manufacturing time of 20-30 working days

Note: All deliveries are subject to force majeure conditions, including natural calamities, strikes, or disruptions beyond our control.

International Shipping

  • We ship worldwide, except in select restricted locations.
  • Shipping charges are borne by the customer unless:
          Order value exceeds USD 500 – in which case, shipping is free.
  • International delivery timelines vary based on the destination and local customs processing. Please email us on info@gulaal.in or WhatsApp us on +91 9910034917 or reach us on Instagram @gulaaljewels for further assistance.

Delivery Terms

  • All shipments are insured for their full value.
  • Deliveries are subject to OTP verification. Please ensure a valid mobile number is provided at checkout.
  • If the delivery fails due to incorrect or inaccessible contact details, the order will be returned to origin (RTO), and both RTO and re-shipping charges will be borne by the customer.

Returns & Refunds Policy

Below written is our Returns & Cancellations policy, in case you do not fall immediately in love with your order.

Orders once shipped, cannot be cancelled. In such case that you want to cancel your order, please send us an email on info@gulaal.in or WhatsApp us on +91 9910034917 within 24 hours of placing the order.

MADE ON ORDER DESIGNS ARE NOT ELIGIBLE FOR CANCELLATION OR RETURN OR EXCHANGE.

Strictly No Returns or Exchanges

Due to the nature of our handcrafted jewelry and hygiene concerns, we do not accept returns or exchanges unless the product received is damaged in transit.

If You Received a Damaged Product

We’re deeply committed to quality and ensure each piece is thoroughly inspected. However, in the rare case that you receive a damaged product, please follow these steps:

Steps to Raise a Return Request:

  • Email us at info@gulaal.in within 24 hours of delivery.
  • Share clear photos and a video showing:
           - The unboxing process.   
           - The damaged area of the product.
  • Our Gulaal Care Team will review the evidence and respond within 2 working days.

Important: Requests raised after 24 hours of delivery or without valid visual proof will not be eligible for return or refund.

Return Approval Process

  • Once your return request is approved, you’ll receive:
  1. An email confirmation
  2. A return shipping label
  3. Further instructions for sending the item back

Refunds

  • Refunds are processed only after the returned item is received, inspected, and passes our quality check.
  • You can choose:
  1. A full refund to your original payment method, OR
  2. A store credit in your Gulaal account for future purchases

Note: Gulaal Jewels reserves the right to deny a return or refund if the item fails the quality check or does not meet our return eligibility.

All return and refund decisions are at the sole discretion of Gulaal Jewels. Our aim is to provide exceptional service while protecting the authenticity and integrity of our handcrafted jewelry.

For any other questions or clarifications, please reach out to the Gulaal Care team at info@gulaal.in.