Shipping & Returns
We ship our products across India using Blue Dart for most cases. If Blue Dart does not service your area, we ship using either Ecom Express or Xpressbees. All our shipments get dispatched from Noida, NCR so transit time can be between 1 and 7 working days. You can view the breakdown below:
Delhi NCR - 1 to 2 working days
Metro Cities - 2 to 4 working days
North India - 2 to 4 working days
Rest of India - 3 to 7 working days
All deliveries are subject to force majeure.
All our deliveries are subject to OTP verification. Please ensure correct mobile number is provided at the time of order.
All shipments are insured for full value.
For any issues with delivery, please fill this form
Below written is our Returns & Cancellations policy, in case you do not fall immediately in love with your order.
1. Orders once shipped, cannot be cancelled. In such case that you want to cancel your order, please send us an email on firstname.lastname@example.org or WhatsApp us on +91 99100 34917
2. In case of damage upon receipt, please send us an email with photo/video of the damaged product within 24 hours of receiving your order. To file a request to return/exchange, please visit this link.
3. The Gulaal Care team must receive and approve your return request. Once your request is received and approved, we will send you an email with a shipping label and further instructions.
4. We will initiate the refund once we receive the item and it has passed through the necessary quality checks. Once your return request has been authorized, we'd be happy to process your refund. You can choose to receive the refund in the form of store credit in your Gulaal account or the amount can be reversed via the same payment mode that you used to place this order.
4. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Gulaal Care team at email@example.com.
5. All returns are subject to the discretion of Gulaal.
For any other questions or clarifications, please reach out to the Gulaal Care team at firstname.lastname@example.org.